Contact Us
Need help? Our support team can assist with questions, account-related issues, technical concerns or general feedback. Reach us through live chat for quick answers, by email for detailed requests, or by phone for urgent matters. We handle deposits, verification and gameplay queries and aim to respond promptly. Use the convenient communication channels below to contact the right department and get fast, practical support.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account and technical issues; response usually within 1 hour) |
| General enquiries | [email protected] (billing, general requests; response within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships and marketing queries; reply within 48 hours) |
| Payments | [email protected] (deposits, withdrawals; include ID & tx details) |
| Phone | +1 347 829 6142 (voice support for urgent matters) |
| Working hours | Mon-Fri, 09:00-18:00 (chat 24/7 for basic assistance) |
Email Support
For detailed requests, account-related issues, or any situation that needs documents or explanations, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and current contact details. Including your account ID and relevant attachments helps us process requests faster and avoids unnecessary delays.
Send us a message
Response Time
Our support team aims to respond promptly, and most inquiries receive a reply within one business day. Complex issues requiring verification, account checks, or third-party research may take longer, sometimes several business days, depending on their nature. If we need more time, we'll let you know and provide an estimated timeline so you know what to expect.
Feedback
Your feedback helps us improve. Please share any suggestions, ideas, or issues you encounter using the feedback form or by contacting our support team. We review every submission carefully and use insights to refine site features, promotions, and user experience. Thank you for helping us make the service better. Your input really matters.